Frequently asked questions about how to buy on the 4aPet website
How do I order?
Orders are placed online
https://4apet.co.za/ . You click ADD TO BASKET for the items you want to purchase. TO finalize, go to VIEW CART or CHECK OUT. Payment is by credit card or EFT/Bank Deposit. Once payment reflects in our bank account, we will dispatch the order.
Do I need to register as a user to buy?
No, you can purchase as a guest on our website.
How is my order delivered to me?
We have partnered with top courier companies in South Africa to offer you the best deliver service possible. We deliver in all areas in South Africa, surrounding countries as well as internationally with DHL.
Gauteng is 2-3 working days from when payment is received. Other areas are 2-5 working days depending on the area from when payment is received. International delivery is 3 days to 12 weeks depending on your deliver option.
What is the price for delivery?
Courier for Gauteng (main areas) is from R75, courier for all other main cities is from R90 and for outlying/regional areas is from R100. We also offer free shipping for orders in Gauteng over R500 and all other areas in South Africa over R1000. International courier starts from ZAR R500.
*** free shipping and courier rates are subject to change at any time
How do I pay for my order?
Payment for online purchases are by the following methods:
- Payment by EFT or bank deposit. Goods will only be dispatched once payment reflects and is cleared on the bank account.
- Payment by credit card facilitated by SAGEPAY or PAYFAST. Secure payment by credit card – Visa and Mastercard only through Sagepay or Payfast who act as a gateway for the bank. All details given for the credit card transaction is strictly confidential and only submitted to the bank. 4aKid does not have access to these details.
Your wish list/cart is just that. A wish list/cart does not secure your order or the products on the website. Please check availability of items in your wish list before you finalize your order as we cannot guarantee availability of the products.
What are my delivery options and how much does it cost?
- Courier (door-to-door delivery): Selecting this option means that your parcel will be delivered to your door, limited to South African MAIN CITIES ONLY. You must supply a full physical address where someone will be available to receive your parcel. Delivery can take 2 – 5 working days from date of dispatch and is only valid for South Africa main cities. Courier for Johannesburg and Pretoria is R65. Courier for all other main cities is R80. Courier for all other areas in South Africa, regional and outlying is R100. You can also contact us prior to your purchase for a courier quote to your receiving address.
- International postage: this can take 6-12 weeks to get to the destination and a tracking number is provided. The cost is R350 OR starting from R500 with DHL courier.
- Collection from 4aKid Offices: You can collect from 4aKid offices in Wendywood Sandton Johannesburg Gauteng. The address will be provided on completion of the order if this method is chosen. Orders to be collected must be paid for either prior to collection or on collection, by either credit card or cash. Cheques are NOT permissible. We will not hold stocks for more than a few days if not collected. We are open Monday to Friday for collections. The offices are closed on weekends and public holidays.
We do offer free shipping for order over R500 in Gauteng South Africa or over R1000 for other areas in South Africa.
You can also opt to collect from our offices during working hours Monday to Friday in Wendywood Sandton Johannesburg in Gauteng South Africa.
*** Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
When do I get my order?
Gauteng: 2-3 working days
Main Cites: 3-5 working days
Regional Area: 3-7 working day
*** Free delivery options are subject to change at any time.
Terms & Conditions for delivery
- For A Kid assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
- Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.
- For A Kid cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party. Any post office delivery is at YOUR risk.
- If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
- All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.
4aPet wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item.
Once you receive your order, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return.
Kindly note the following:
- The actual product needs to be received back at 4aKid/4aPet in the original condition (unless it has been received damaged, faulty or incorrect).
- If the product’s outer packaging is unsealed, we may charge you a 15% handling fee.
- Please include your order number and contact details inside the returned parcel
- All games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.
The following will NOT be regarded as defects and will not entitle you to a return or exchange:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges, water damage or sea air corrosion;
- damage arising from a failure to care for the product;
- damage arising from unauthorized alterations or changes to the product;
- where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you
If you return a faulty or unwanted product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.
- Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
- Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
- All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
- If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
- There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. For A Kid will not swap out products that have been tampered with or abused.
- For a Kid will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
- All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
- If an order is cancelled which was by credit card or Paypal, 4aKid/4aPet reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.